Why Auto Insurance Customers Are Less Satisfied
The main reason many customers were dissatisfied with the auto insurance claims process was because they felt the settlement portion wasn’t fair or equitable. The settlement portion included repair times, which increased by about a half a day in 2010.

Some other issues that arose regarding the claims process included first notice of loss, service interaction, rental experience and appraisal. Of all of the issues, however, settlement was among the most important.

Companies with Best Auto Claims Rankings
A number of auto insurance companies ranked well when it came to their ability to handle the claims process. The top 10 companies ranked on a 1,000-point scale included:
The main reason many customers were dissatisfied with the auto insurance claims process was because they felt the settlement portion wasn’t fair or equitable. The settlement portion included repair times, which increased by about a half a day in 2010.